House Manager Report
January 11, 2023

​1. Client Statistics
We served 328 households in December, 542 adults and 654 children. This is 67 households fewer than we served in November. In December we had 117 new clients. We averaged 21 families a day in both November and December. We were open fewer days in December than November.

2. Volunteers
We have 40 regular volunteers.
Because of our continuing increase in clients and donations we continue to look for volunteers who can come to the House on a regular day and time each week to receive, sort, tag, and hang up clothes, sort, and place household items on shelves for selection, and check clients in and out.

3. Donation Status
Our current needs are:
Pots and pans
Silverware
Tennis shoes, both men’s and women’s
Small household appliances; microwaves, toasters, coffee pots, blenders, fans
Can openers
Underwear, preferably new, men’s and women’s, small and plus sizes
Pajamas; men’s and women’s
Men’s jeans
King, queen, and twin sheets
King, queen, and twin blankets/comforters
Towels and washcloths
Vacuum cleaners

4. Business/Community Contacts
Members of the Zeta Phi Beta Sorority Inc. Gamma Delta chapter at the University of Michigan volunteered with us a couple of days the second week of January.


5. Community Outreach
None

6. Facility Status
Our State of Michigan elevator certification expired July 26, 2019. On December 6 Kone Elevator performed a no-load elevator test with no issues discovered. We expect to receive a current certification soon.
On December 27 all carpet in the building was professionally cleaned. 


7. Safety Issues

None

8. Incidents
None

9. Areas that need attention
Some clients do not check out. We are working to increase the efficiency of our check- in and check-out procedures to reduce the length of lines at both stations. We are considering using tablets to make the check-out easier and eliminating some of the questions we ask at check-in.

10. Client Stories
A volunteer’s friend passed away and her friend’s mother was moving to an assisted living facility. Her friend’s mother didn’t have any clothes in good condition. The volunteer helped her friend’s mother shop at the House. They were able to find clothes that will stand up to the laundry machines at the assisted living facility.

11. Overall Appearance and Organization
The overall store area is looking well.


Submitted by Gemaya Griffin, House Manager